HP Exstream Impact

Did you know more than 30 percent of insurers already provide some agent or policyholder capabilities via mobile?

Avi Greenfield, product strategist for HP Exstream, presented "Driving Outstanding Customer Experiences with Strategic Content Management" at the 2013 Document Strategy Forum in Greenwich, CT.  

Tom Clayton, HP Exstream Healthcare Industry Specialist, provided this guest blog on how healthcare payers can deliver a better member experience.  

The Gartner CIO Report highlights top priorities for 2013. 

Electronic Document Professional Scott Draeger discusses why it’s important to consider industry certification

Information design expert Robert Linsky shares what he has learned over the last 20 years when it comes to effective customer communications. 

The smart meter is an electronic meter that keeps detailed statistics on electric, gas and water usage allowing utility companies to retrieve data without traveling to the location.

How to Turn a Skeptic into a Believer

Trader Joe’s Turns a Brand Fan into an Advocate

Engage customers through personal, online channels for a job well done 

As we continue to cover best practices and hot topics around driving loyalty and increased satisfaction among customers, Exstream Impact will post “Lesson Learned,” a weekly column dedicated to exploring popular brands that are redefining the customer experience and eliciting positive stories from happy and loyal fans.

Grange Insurance’s CIO, Michael Fergang, dives into consumerization and how companies can reach customers in a new way.

Guest Blogger, Michael Fergang, CIO of Grange Insurance

Michael Fergang is the chief information officer at Grange Insurance, a Columbus, Ohio-based insurance company. He recently received an Elite 8 Award from Insurance & Technology magazine for his work in driving technological innovation, development and implementation. Fergang is a long-tenured expert in developing customer experience best practices in the insurance industry.

Embrace mobility to improve overall customer communications experience and satisfaction

Some consumers may think that accessing personal data through mobile devices is not secure; however, some companies are doing it right.

Adapt and Simplify Customer Interactions through Personalized, Multichannel Communications

What did you learn at the 2012 HP Exstream Americas User Conference?  

Communicating through personally relevant videos and digital mailboxes addresses customer wants and needs

Communicating through a video channel helps meet customer wants and needs

How Digital Intelligence is being Used to Strengthen CXM in the Utility and Financial Services Industries  

When it comes to customer communications, companies need to make decisions based on individual customer preferences

Personalized communications empowers payers, providers and patients

In today’s world, consumers and workers are more mobile than ever and the lines are blurring between devices and technology people use at work versus play. Companies  are focusing on the customer experience to create differentiation, attract new customers, enhance reputation and ensure loyalty.

“Exstream Impact” for Better Customer Experiences    -- a new blog is born about how to  significantly impact the customer experience.