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Delivering Compelling Customer Experiences at the HP Exstream Americas User Conference

Thank you for all who attended the 2012 HP Exstream Americas User Conference in Nashville this year! 


For those who missed it, HP Exstream hosted a conference for its customers to meet with Customer Communications Management (CCM) experts, attend technical and business tracks as well as networking events, and learn how to deliver a better customer experience.


The conference included exciting new collaboration and technology announcements that extend the CCM software’s multichannel capabilities to include SmartVideos and digital mailbox services as well as multiple breakout sessions around driving compelling customer experiences and featured customer success stories.  A few of the most popular sessions were “Best Practices for Improving Customer Experiences,” “Building a Better Customer Experience,” and “How Big Data Drives Outstanding Customer Experiences” among others.  


We also announced our 2012 Visionary Awards winners which recognize Exstream customers and partners that have  creatively and strategically used  the CCM solution  to achieve outstanding results, deliver a better customer experience and foster customer relationships, while saving costs and driving top-line revenue growth.  Recipients were evaluated on both qualitative and quantitative results, including demonstrated return on investment, increased customer satisfaction and response rates, application development and deployment, and streamlined processes for helping reduce costs. 


We announced winners in the following categories and in a follow-up blog post, we’ll feature these customers and the innovative ways that they’re delivering better their customers’ experiences along with customer testimonial videos.


2012 HP Exstream Exstie Award Categories:

  • 2012 HP Exstream Partner of the Year
  • Best Application Architecture
  • Best Mobile Application
  • Most Significant Return on Investment
  • Best Interactive Communication
  • Most Sophisticated Application
  • Most Business Users Design Collaboration
  • Best Application Transformation
  • HP Exstream Achiever Award


Before I go, I’d like to know a few things about your experience in Nashville this week.


What were your favorite parts of the 2012 HP Exstream Americas User Conference?


What would you like to see at next year’s conference?


What key learnings did you take away from this year’s conference?

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